0800 What’s Up
0800 What’s Up is the most accessed professional counselling service for children and young people in New Zealand. Aimed at 5-18 year olds, the What’s Up website was accessible to children and teenagers, but was still lacking something.
With the help of Lifehack, the team were able to kick-start the creation of an online chat function. Online chat allows a one-on-one connection with a trained counsellor in a medium that young people are familiar and comfortable with.
The younger generation generally prefer not to talk on the phone, and are much more comfortable with written digital communication like instant messaging. What’s Up were able to make their counselling more accessible to the children and teenagers they are trying to reach.